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Privacy Policy

CheapGo is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

When you use our services, we may collect the following information:

  • Personal Details: name, email address, phone number, and other contact details.

  • Booking Information: travel dates, locations, and booking references.

  • Payment Information: processed securely via third-party payment providers (e.g., Stripe). We do not store your full card details.

  • Communications: correspondence between you and our customer service team.

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2. How We Use Your Information

We use your personal data only for the purposes of:

  • Processing and managing your bookings;

  • Providing customer support and responding to your enquiries;

  • Sending booking confirmations, updates, and service-related notifications;

  • Meeting legal, regulatory, and compliance obligations.

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3. Legal Basis for Processing

We process your information under the following legal bases:

  • Contractual necessity – to provide the services you booked.

  • Legal obligation – to comply with applicable laws.

  • Legitimate interests – to improve our services and ensure security.

  • Consent – where required for marketing communications.

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4. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, and unauthorised access.

  • Your data is stored securely on protected servers.

  • Access is restricted to authorised personnel only.

  • We retain personal data only for as long as necessary to fulfil our services or legal requirements.

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5. Sharing Your Information

We do not sell or trade your personal data. We may share it only with:

  • Licensed transport partners to fulfil your booking;

  • Payment service providers to process transactions securely;

  • Legal authorities, where required by law.

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6. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you;

  • Request correction or deletion of your data;

  • Restrict or object to certain types of processing;

  • Withdraw consent where applicable;

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been infringed.

To exercise your rights, please contact us at enquiries@cheapgo.co.uk.

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7. Cookies

Our website may use cookies to enhance your browsing experience. You can adjust your browser settings to refuse cookies, although some features may not function properly without them.

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8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in regulations or our business practices. Any updates will be posted on our website.

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9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:
enquiries@cheapgo.co.uk
+44 (0)7421791233

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